April 04, 2016

Alan Black, a professor in the Language Technologies Institute at the Carnegie Mellon School of Computer Science, "is experimenting with using voices recorded in dialog, so that even if you just capture and use one side, it's clear the speakers are engaged."

NetworkWorld: The idea is to model and incorporate the variance in human responses rather than using the same response all the time -- otherwise, humans can tell it's fake, Black said. By Katherine Noyes

'Ultimately, good AI will also know your views on certain topics, such as which candidate you support or oppose in a political race, so it won't say something offensive.

'"On a higher level, it's a matter of being personalized," Black said. "That can be creepy, but it can also be appropriate, and it's important for trust. It's all about building this thing that's close to what humans expect and makes it easier to have this conversation."

'Looking ahead, another big issue is how to get people to learn to do new things with their devices. There's basic interaction happening now with technologies like Siri and Cortana, but the next challenge is to get users to turn to AI first for answers, Black said.'

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